Privacy & Cookie Policy
Last updated: 17.04.2025

At Bijou Peterborough, we are committed to protecting and respecting your privacy. This Privacy & Cookie Policy explains how we collect, use, and protect your personal data when you visit our website or interact with us online.

1. Who We Are
We are Bijou Peterborough, a cocktail bar and events venue located in Peterborough, United Kingdom. This website is operated to provide information about our venue, events, services, and to allow users to get in touch with us.

2. What Data We Collect
We may collect and process the following personal data:

• Identity Data: Name, email address, phone number (if you contact us or fill in a form).

• Technical Data: IP address, browser type and version, device information, and usage data through cookies and analytics.

• Communication Data: Your preferences in receiving marketing from us and your communication history.
   

3. How We Collect Your Data
We collect your data in the following ways:

• Direct interactions (e.g. filling in a contact form, email, or making a booking enquiry).

• Automated technologies (e.g. cookies and analytics tools).

• Third-party services (e.g. embedded social media feeds or booking platforms, where applicable).
   

4. Why We Collect Your Data
We process your data for the following reasons:

• To respond to enquiries and manage bookings.

• To send relevant information or marketing (only if you’ve opted in).

• To improve our website, services, and customer experience.

• To meet legal obligations and ensure website security.
   

5. Lawful Basis for Processing
We only process your data where we have a lawful basis to do so:

• Consent – where you’ve given us permission (e.g. subscribing to updates).

• Contractual necessity – when processing is necessary for us to fulfil a request.

• Legal obligation – when we are legally required to keep records.

• Legitimate interests – for improving our services and communication, provided your rights don’t override these interests.
   

6. Cookies and Analytics
Our website uses cookies to enhance your browsing experience, understand how users interact with our site, and improve performance. Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use:

• Essential Cookies
  Necessary for the site to function (e.g. security, navigation, and accessibility features).

• Analytics Cookies
  We use services like Google Analytics to collect anonymous information about how visitors use the site – such as which pages are viewed most often, how users arrive on the site, and any errors encountered.

• Functionality Cookies
  These remember your preferences (like your region or language) to improve your experience.

• Marketing Cookies
  These may be used if we implement remarketing or advertising features through platforms like Facebook or Instagram. Currently, we do not use marketing cookies directly, but may do so in future.
   

Managing Cookies:
You can control and manage cookies in your browser settings. Most browsers allow you to:

• See what cookies are installed

• Delete cookies individually or all at once

• Block third-party cookies

• Block all cookies

Note: Disabling essential cookies may impact the functionality of the website.
For more information on cookies and how to manage them, visit: https://www.allaboutcookies.org/

7. How We Store and Protect Your Data
We store your data securely and only for as long as necessary to fulfil the purposes we collected it for. We implement appropriate security measures and limit access to your data to authorised individuals.
8. Sharing Your Data
We do not sell or rent your data. We may share it with:

• Trusted service providers (e.g. web hosting, analytics platforms) under strict data processing agreements.

• Legal or regulatory bodies when required.
   

9. Your Rights
Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request erasure of your data (“the right to be forgotten”)

• Object to or restrict certain types of processing

• Withdraw consent at any time where processing is based on consent

• Lodge a complaint with the Information Commissioner’s Office (ICO)
  
  To exercise your rights, please contact us via our website or directly at our venue.
   

10. Third-Party Links
Our website may include links to third-party websites or services (e.g. Instagram, booking platforms). We are not responsible for their privacy practices and encourage you to read their privacy and cookie policies.
11. Changes to This Policy
We may update this Privacy & Cookie Policy occasionally to reflect changes to our services or legal obligations. The latest version will always be available on our website.