Complaints Policy
We value all feedback and are committed to providing an excellent experience at Bijou Peterborough.
How to Make a Complaint:
If you have a complaint regarding your visit, a booking, or your interaction with our team or website:

• Please speak to a manager on the day where possible.

• Alternatively, contact us through our website form.
   

What Happens Next:

• We will acknowledge your complaint within 3 working days.

• A full response will be provided within 10 working days, where possible.

• We aim to resolve all issues fairly, respectfully, and promptly.